Contents insurance is automatically included with your rent. Host is working in partnership with Endsleigh, the No. 1 student insurance provider, to provide some cover for the contents inside your room. You don?t need to do anything to activate this cover, but it is important for you to check and ensure that you fully understand the protection provided and whether it is sufficient for your needs.
- Check your level of cover
- Review key exclusions and limitations
- Check your policy excess
- Learn how to make a claim
- Extend and personalise your cover to protect laptops, phones and other valuables
Host share your details with Endsleigh for the purpose of providing you with contents insurance.? Full details of this can be found by visiting?www.endsleigh.co.uk/reviewcover
Should you wish to make an insurance claim you will need to contact Endsleigh directly.
Our rents are inclusive of electricity consumption up to the value of ?300 per room. Statements are issued monthly and should your share of the charges incurred by the flat exceed this allowance you will be required to make additional payments for the additional electricity consumed. No charge is made for water consumption. There is no gas at Host Wembley.
You can pay your rent by credit/debit card on the student portal, bank transfer or over the phone. You can choose to pay your rent in one payment on the due date we have in place before the contract starts. Alternatively, you can choose to pay in 3 instalments on the due dates we have in place. If you choose to pay in instalments you will need to provide a UK guarantor who is in full-time employment to support your application.
Host Wembley do not take any deposits. The payment you make upon booking is a booking fee that is deducted from the full amount or first instalment of your rent. The initial payment of ?300.00 is advance rent payment only.
Our accommodation has two main door entrances to ensure that only residents have access to the site. Visitors will need to contact yourself to gain access. All visitors should be signed in at Reception before entering our premises, this is for reasons of safety, security and to ensure that in the event of an emergency, Management know who is on site. Visitors must be accompanied by residents at all times whilst on site.
It is the resident?s own responsibility to clean their rooms and they share responsibility for the communal area of the flat. Management Staff will conduct monthly inspections and you are expected to ensure that your room and flat is clean on these days. Failure to meet the required cleanliness standards will result in external cleaning contractors being brought in, the cost of which will be passed onto the resident(s). At the end of the tenancy the bedroom and flat must be returned in a good, clean condition to avoid cleaning charges, again it is the responsibility of all residents to ensure the kitchen and lounge are clean. The block stairways are regularly cleaned by Host Wembley staff.
Maintenance should be reported through the portal during office hours. If your maintenance is reported out of office hours it will not be looked at until office hours resume. You can also contact the caretakers/ security for any emergencies out of office hours.
Caretaker will attend to make the necessary repairs as soon as possible. Occasionally it will not always be possible to complete the repair on the first visit and a subsequent visit may be necessary. Repairs are responded to on a priority basis, please be aware that it may not be possible to attend to your problem the same day you report it, especially at busy times of the year.
We provide 24 hour security with CCTV, electronic access control and a member of staff on site at all times. Our residents also have a responsibility for ensuring the site is kept secure and are asked to ensure the accommodation remains safe by not allowing access to non-residents and reporting anything suspicious to staff immediately.
Yes. The Management Office is open Mon-Thurs 8am to 6pm and on Fridays 8am to 5pm. On a weekend or Bank Holiday the office is open between 12-1pm to allow you to collect post and report maintenance. ?At all other times there is security guard/ caretaker available on site.
A 100Mb broadband connection is provided to every room at Host Wembley free of charge. If you need a faster connection or connecting multiple devices. Our provider also offers residents additional add-ons for TV, gaming and back-up. All residents wishing to use the internet services must sign up to the terms and conditions of use.
All flats have a direct dial telephone supplied within the hallway. Calls between flats, to the Management Office and between most other Host Wembley are free. To call out, residents are provided with an individual pin on request, call credit is purchased in advance and calls are charged on a pay-as-you-go basis provided by our internet server Ask4.
We have our?staff on site 24 hours a day. At the start of contract, we have extended opening hours and you are advised to arrive when the office is open. However, if you arrive when the office is closed, instructions outside our office will advise you how to contact the member of staff on duty.
Host Wembley does not have parking on site. There are bays outside of the building where you can unload if someone is waiting in the car. Management staff will be able to direct you to local car parks after this time. Limited parking is also available on the surrounding streets.
If you cancel your contract before the contract begins you will be subject to our cancellation terms and charges. Cancellations will only be accepted upon receipt of a completed cancellation form.
If you wish to cancel your contract after the cancellation date you will need to find a student to take over your tenancy. Only then will Host Wembley will agree to release you from your contract. You will be required to pay an administration charge of ?100. You must vacate your room and return the keys to the Management Office. You will be refunded any overpaid rent after you have moved out. This refund will be calculated based on the date the new tenant takes up occupation of the room not the date you move out. Should no replacement tenant be found for your room you will be liable for the rent for the duration of your Tenancy Agreement.
We look at the room type you have requested, your year of study, gender and any other preferences. Host Wembley will try to allocate you to a flat that is suitable to your situation and preferences, however it is not always possible for us to meet your requests.
To make an online application simply click in the online booking link on the email we will send to you. This will take you through the process. If you chose to pay in instalments you will need to send us details of a UK guarantor. Host Wembley won?t confirm your booking until all information is returned to us and the initial booking fee has been made.
To find out when we have viewings please contact the relevant Management Office. You can do this for Wembley by telephoning 0203 475 5952, clicking the ?Book a viewing? button and submitting our online form,?or you can call in if you are passing. An appointment will be made for you to view a standard flat and bedrooms, either in person, or via Skype.