Living at Host Wembley
Here at Host Wembley, we appreciate that living in a foreign country can be a little nerve wracking. That's why we do everything possible to make your move to London student accommodation as smooth and pain free as possible.
By choosing to live at Host Wembley, you'll be guaranteeing yourself a safe and secure student accommodation environment. Your accommodation is manned 24 hours a day, seven days a week, and all entry is controlled with secure key fob access, not forgetting our ever helpful reception staff, who are always happy to lend a helping hand.
Our all-inclusive payments mean you don't have to worry about paying the gas bills or keeping the heating switched on; we do all the hard work for you, so you can concentrate on your studies.
Best of all, living at Host Wembley is incredibly popular with international students, so you'll be made to feel right at home, the moment you first walk through our door.
Contents insurance is automatically included with your rent. Host is working in partnership with Endsleigh, the No. 1 student insurance provider, to provide some cover for the contents inside your room. You don’t need to do anything to activate this cover, but it is important for you to check and ensure that you fully understand the protection provided and whether it is sufficient for your needs.
- Check your level of cover
- Review key exclusions and limitations
- Check your policy excess
- Learn how to make a claim
- Extend and personalise your cover to protect laptops, phones and other valuables
Host share your details with Endsleigh for the purpose of providing you with contents insurance. Full details of this can be found by visiting www.endsleigh.co.uk/reviewcover
Should you wish to make an insurance claim you will need to contact Endsleigh directly.
A TV license is not required for use of the TV’s in Host communal areas, however, use of TV’s in private rooms do required a TV license and these are the responsibility of the tenants.
Our rents are inclusive of electricity consumption up to the value of £300 per room. Statements are issued monthly and should your share of the charges incurred by the flat exceed this allowance you will be required to make additional payments for the additional electricity consumed. No charge is made for water consumption. There is no gas at Host Wembley.
Provided you are a student in full time education you will be exempt from Council Tax. On arrival, all students are required to bring a valid student ID or a University acceptance letter which will be copied and placed with your file for council checks.
Host Wembley cannot accept foreign currency or traveler’s cheques as payment. The safest and simplest way for international students to make a payment is by Credit/Debit card or bank transfer.
If you are having financial difficulties you should contact a member of the Management immediately. Failure to do so could result in interest charges being added to your account if you fail to pay on the due dates as well as legal proceedings being started against you and, where applicable, your Guarantor. Management staff can usually advise you of where to go to get additional financial help which will assist you in meeting your financial obligations.
If you do not live in the UK and do not have a UK guarantor, you will need to pay for your rent in full or can alternatively select Housing Hand to be your guarantor. Please note Housing Hand does apply additional charges. You can arrange to do this either by credit/debit card, bank transfer or over the phone. Please be aware that if paying by bank transfer the bank will usually deduct charges from the amount you send us and you will need to pay the amount due before you can move in. Alternatively, you can contact UK Guarantor or Housing Hand who can act as your UK guarantor. This will allow you to pay in 3 instalments throughout the year or 10 monthly instalments but they will charge you a fee.
No. Pets are not allowed at Host Wembley.
Our accommodation has two main door entrances to ensure that only residents have access to the site. Visitors will need to contact yourself to gain access. All visitors should be signed in at Reception before entering our premises, this is for reasons of safety, security and to ensure that in the event of an emergency, Management know who is on site. Visitors must be accompanied by residents at all times whilst on site.
Occasional overnight guests are permitted provided your flat mates agree. All overnight guests must be signed in at Reception for safety, security and so that staff know who is on site in the event of an emergency. You must accompany your guests at all times whilst they are on site and you are responsible for their behavior. We allow one guest to stay over for 3 nights max per week. If your guest is looking to stay longer than 3 nights please contact reception for a writing authorization. However, this is not guaranteed as may not be able to allow this.
You are responsible for ensuring that you leave your room and flat in the same condition that is was given to you. You will be asked to complete and return an inventory to record the condition of your room upon arrival. Marks, including those caused by blu-tac, white-tac or pins will require painting once you have left and you may be charged in line with our advertised schedule of charges.
Smoking is not permitted in any area within Host Wembley; this includes bedrooms, stairways and external courtyard areas.
It is the resident’s own responsibility to clean their rooms and they share responsibility for the communal area of the flat. Management Staff will conduct monthly inspections and you are expected to ensure that your room and flat is clean on these days. Failure to meet the required cleanliness standards will result in external cleaning contractors being brought in, the cost of which will be passed onto the resident(s). At the end of the tenancy the bedroom and flat must be returned in a good, clean condition to avoid cleaning charges, again it is the responsibility of all residents to ensure the kitchen and lounge are clean. The block stairways are regularly cleaned by Host Wembley staff.
If you have a maintenance problem that needs urgent assistance when the Management Office is closed you should contact the member of staff on site. The phone number is provided within your welcome information and notice boards within your flat. The Caretaker will respond to your problem and do whatever is possible to resolve the issue, but it may not always be possible to complete the repair out of office hours.
Maintenance should be reported through the portal during office hours. If your maintenance is reported out of office hours it will not be looked at until office hours resume. You can also contact the caretakers/ security for any emergencies out of office hours.
Caretaker will attend to make the necessary repairs as soon as possible. Occasionally it will not always be possible to complete the repair on the first visit and a subsequent visit may be necessary. Repairs are responded to on a priority basis, please be aware that it may not be possible to attend to your problem the same day you report it, especially at busy times of the year.
We provide 24 hour security with CCTV, electronic access control and a member of staff on site at all times. Our residents also have a responsibility for ensuring the site is kept secure and are asked to ensure the accommodation remains safe by not allowing access to non-residents and reporting anything suspicious to staff immediately.
Yes. The Management Office is open Mon-Thurs 8am to 6pm and on Fridays 8am to 5pm. On a weekend or Bank Holiday the office is open between 12-1pm to allow you to collect post and report maintenance. At all other times there is security guard/ caretaker available on site.
An external bike storage area is located in the courtyard area and storage is at the owners’ risk. No bikes may be stores within the flats.
You can connect via Wi-Fi or a Cat 5 patch cable – if you don’t have one, you can buy one from the Reception for £5.
You can connect to the internet via Wi-Fi throughout the hall with speeds up to 100Mb/s. Alternatively a Cat 5 patch cable can be used to connect to the internet with to get a guaranteed speed of 100Mb/s. These can be purchased from the Reception. A Pre-arrival page is available to help you to connect if you need it, as well as dedicated telephone support teams to help you if you have any problems.
To contact ASK4 with pre-arrival queries or assistance when you move in, visit YOUR INTERNET website or call the support team on 0114 303 3232. Alternatively, text ‘help me’ to 07797 800 545 to receive a call back or email firstname.lastname@example.org.
A 100Mb broadband connection is provided to every room at Host Wembley free of charge. If you need a faster connection or connecting multiple devices. Our provider also offers residents additional add-ons for TV, gaming and back-up. All residents wishing to use the internet services must sign up to the terms and conditions of use.
All flats have a direct dial telephone supplied within the hallway. Calls between flats, to the Management Office and between most other Host Wembley are free. To call out, residents are provided with an individual pin on request, call credit is purchased in advance and calls are charged on a pay-as-you-go basis provided by our internet server Ask4.
All flats come with a cooker, hob, microwave, toaster and kettle provided. We also provide pots, pans and cutlery.
Accommodation may be available throughout the summer period so it is possible for you to move in early provided you book in advance. However, we cannot guarantee this and you will have to get in touch with us closer to time for more information.
Part of the University experience is meeting people from different backgrounds, interests and cultures. We hope that you will enjoy the diversity of University life, however should you be unhappy it is worth spending some time talking to your flat mates to try to come to some mutually agreeable solution. It is usually not possible for a room move unless an empty room is available. It is important to remember that moving to University is a stressful time and that initial teething problems are usually resolved within the first few weeks.
You will be welcomed on arrival in our Management Office by a member of our team. You will be asked to sign a fire safety agreement and provide any documents that are outstanding from you. After this we will issue you with a welcome pack which contains all the information you need to live at Host Wembley and you will be shown to your room.
We have our staff on site 24 hours a day. At the start of contract, we have extended opening hours and you are advised to arrive when the office is open. However, if you arrive when the office is closed, instructions outside our office will advise you how to contact the member of staff on duty.
Make sure you bring your accommodation booking confirmation with you as well as some form of ID. If you have been asked to bring any additional items when making your booking make sure you have them with you as you will need to produce them before your keys will be issued.
There is a section on your application form where you can state any preferences. Whilst we will do what we can to try to meet your requests, we cannot guarantee room type, flat type, location or the profile of the other residents in your flat.
We look at the room type you have requested, your year of study, gender and any other preferences. Host Wembley will try to allocate you to a flat that is suitable to your situation and preferences, however it is not always possible for us to meet your requests.
When making your booking you can request to share with friends. We will not hold rooms for your friends, so it is up to you to make sure your friends apply at the same time as you so that we can try to place you in a flat together. Please also send us an email directly informing us of the group booking.
To make an online application simply click in the online booking link on the email we will send to you. This will take you through the process. If you chose to pay in instalments you will need to send us details of a UK guarantor. Host Wembley won’t confirm your booking until all information is returned to us and the initial booking fee has been made.
We have rooms available throughout the summer months for students and non-students. Please contact us to get further information and make a booking.
To find out when we have viewings please contact the relevant Management Office. You can do this for Wembley by telephoning 0203 475 5952, clicking the “Book a viewing” button and submitting our online form, or you can call in if you are passing. An appointment will be made for you to view a standard flat and bedrooms, either in person, or via Skype.
From the Blog
January 4, 2018
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