We have our staff on site 24 hours a day. At the start of contract, we have extended opening hours and you are advised to arrive when the office is open. However, if you arrive when the office is closed, instructions outside our office will advise you how to contact the member of staff on duty.

    Host do not take deposits. All damages are charged for during the tenancy.

    It is not usually possible to change rooms after you have arrived. All rooms are allocated on a 42 or 51 week contract and unless another resident also requests a room swap we would be unable to change your room.

    It is the resident’s own responsibility to clean their rooms and they share responsibility for the communal area of the flat. Management Staff will conduct monthly inspections and you are expected to ensure that your room and flat is clean on these days. Failure to meet the required cleanliness standards will result in external cleaning contractors being brought in, the cost of which will be passed onto the resident(s). At the end of the tenancy the bedroom and flat must be returned in a good, clean condition to avoid cleaning charges, again it is the responsibility of all residents to ensure the kitchen and lounge are clean. The block stairways are regularly cleaned by Host Wembley staff.

    An external bike storage area is located in the courtyard area and storage is at the owners’ risk. No bikes may be stores within the flats.

    A laundry is provided with washers and dryers on site. A laundry card is required which can be obtained from Reception for £2. Credit can be added to the card in online at any time. Each machine cycle costs £2.90 for washing and £1.40 for drying.

    Pigeon holes containing your post are located within Reception. You can collect your post during office opening hours. Parcels and Recorded mail will be signed for by Host Wembley staff without liability.

    If you are having financial difficulties you should contact a member of the Management immediately. Failure to do so could result in interest charges being added to your account if you fail to pay on the due dates as well as legal proceedings being started against you and, where applicable, your Guarantor. Management staff can usually advise you of where to go to get additional financial help which will assist you in meeting your financial obligations.

    You can pay your rent by credit/debit card on the student portal, bank transfer or over the phone. You can choose to pay your rent in one payment on the due date we have in place before the contract starts, in doing this you receive a 3% discount off the total amount due! Alternatively, you can choose to pay in 3 instalments on the due dates we have in place. If you choose to pay in instalments you will need to provide a UK guarantor who is in full time employment to support your application.

    We hope that you never have any reason to be dissatisfied with the service we provide you. However, if you have any issues that you would like to bring up with us please contact a member of staff, via email in your Management Office who will endeavor to resolve the problem for you.

    If you don’t pay your rent, daily interest may be added to the amount you owe to us. Your Guarantor will be contacted and will be asked to pay the amount that you owe. Host Wembley will commence legal proceedings against any resident who fails to pay the rent due. These proceeding will also include action against the resident’s Guarantor.

    Host Wembley does not hold or store any account details due to data protection. All students must make their rent payments or any other charges via the online student portal.

    Part of the University experience is meeting people from different backgrounds, interests and cultures. We hope that you will enjoy the diversity of University life, however should you be unhappy it is worth spending some time talking to your flat mates to try to come to some mutually agreeable solution. It is usually not possible for a room move unless an empty room is available. It is important to remember that moving to University is a stressful time and that initial teething problems are usually resolved within the first few weeks.

    You will be welcomed on arrival in our Management Office by a member of our team. You will be asked to sign a fire safety agreement and provide any documents that are outstanding from you. After this we will issue you with a welcome pack which contains all the information you need to live at Host Wembley and you will be shown to your room.

    You are expected to ensure that your room, flat and keys are returned at the end of your contract in good condition. You must make sure that all areas within the flat are cleaned thoroughly and that all rubbish and unwanted items are removed from the flat to avoid any charges being incurred. Damage to the flat or missing items will be charged for in accordance with the publicised charges in Reception. You must ensure that all outstanding invoices are settled prior to your departure. A final room and bedroom check will be completed at the end of your contract, you should arrange an appointment if you wish to be present when this takes place.

    Make sure you bring your accommodation booking confirmation with you as well as some form of ID. If you have been asked to bring any additional items when making your booking make sure you have them with you as you will need to produce them before your keys will be issued.

    All flats come with a cooker, hob, microwave, toaster and kettle provided. We also provide pots, pans and cutlery.

    A 100Mb broadband connection is provided to every room at Host Wembley free of charge. If you need a faster connection or connecting multiple devices. Our provider also offers residents additional add-ons for TV, gaming and back-up. All residents wishing to use the internet services must sign up to the terms and conditions of use.

    A copy of the standard Host Wembley Tenancy agreement can be downloaded here. All residents will receive a copy of their tenancy agreement to keep upon arrival.

    We provide 24 hour security with CCTV, electronic access control and a member of staff on site at all times. Our residents also have a responsibility for ensuring the site is kept secure and are asked to ensure the accommodation remains safe by not allowing access to non-residents and reporting anything suspicious to staff immediately.

    Host Wembley does not have parking on site. There are bays outside of the building where you can unload if someone is waiting in the car. Management staff will be able to direct you to local car parks after this time. Limited parking is also available on the surrounding streets.

    Yes. The Management Office is open Mon-Thurs 8am to 6pm and on Fridays 8am to 5pm. On a weekend or Bank Holiday the office is open between 12-1pm to allow you to collect post and report maintenance.  At all other times there is security guard/ caretaker available on site.

    All flats have a direct dial telephone supplied within the hallway. Calls between flats, to the Management Office and between most other Host Wembley are free. To call out, residents are provided with an individual pin on request, call credit is purchased in advance and calls are charged on a pay-as-you-go basis provided by our internet server Ask4.

    TVs are provided in the lounges of each flat and communal areas, and Host Wembley has a selection of TV channels from Freeview and Sky. Please note, all residents are responsible for purchasing a valid TV license. If you are in self-contained studio or penthouse flats, it will be your individual responsibility to purchase the license however if you are in a shared cluster flat, all flat members would be responsible for purchasing one license for the TV in the communal Kitchen area.

    If another tenant is found to take over your tenancy Host Wembley will agree to release you from your contract. You will be required to pay an administration charge of £100. You must vacate your room and return the keys to the Management Office. You will be refunded any overpaid rent after you have moved out. This refund will be calculated based on the date the new tenant takes up occupation of the room not the date you move out. Should no replacement tenant be found for your room you will be liable for the rent for the duration of your Tenancy Agreement.

    We look at the room type you have requested, your year of study, gender and any other preferences. Host Wembley will try to allocate you to a flat that is suitable to your situation and preferences, however it is not always possible for us to meet your requests.

    There is a section on your application form where you can state any preferences. Whilst we will do what we can to try to meet your requests, we cannot guarantee room type, flat type, location or the profile of the other residents in your flat.

    If you do not live in the UK and do not have a UK guarantor, you will need to pay for your rent in full or can alternatively select Housing Hand to be your guarantor. Please note Housing Hand does apply additional charges. You can arrange to do this either by credit/debit card, bank transfer or over the phone. Please be aware that if paying by bank transfer the bank will usually deduct charges from the amount you send us and you will need to pay the amount due before you can move in. Alternatively, you can contact UK Guarantor or Housing Hand who can act as your UK guarantor. This will allow you to pay in 3 instalments throughout the year or 10 monthly instalments but they will charge you a fee.

    During office hours they should be returned to the Management Office. If you move out when the office is closed you should put your keys in an envelope with your name and room number clearly marked on it, and return them to the member of staff on duty.

    Maintenance should be reported through the portal during office hours. If your maintenance is reported out of office hours it will not be looked at until office hours resume. You can also contact the caretakers/ security for any emergencies out of office hours.

    Caretaker will attend to make the necessary repairs as soon as possible. Occasionally it will not always be possible to complete the repair on the first visit and a subsequent visit may be necessary. Repairs are responded to on a priority basis, please be aware that it may not be possible to attend to your problem the same day you report it, especially at busy times of the year.

    If you have a maintenance problem that needs urgent assistance when the Management Office is closed you should contact the member of staff on site. The phone number is provided within your welcome information and notice boards within your flat. The Caretaker will respond to your problem and do whatever is possible to resolve the issue, but it may not always be possible to complete the repair out of office hours.

    Contents insurance is automatically included with your rent. Host is working in partnership with Endsleigh, the No. 1 student insurance provider, to provide some cover for the contents inside your room. You don’t need to do anything to activate this cover, but it is important for you to check and ensure that you fully understand the protection provided and whether it is sufficient for your needs.

    Visit https://www.endsleigh.co.uk/personal/home-insurance/your-student-cover/?HHRef=HH1262  to:

    • Check your level of cover
    • Review key exclusions and limitations
    • Check your policy excess
    • Learn how to make a claim
    • Extend and personalise your cover to protect laptops, phones and other valuables

    Host share your details with Endsleigh for the purpose of providing you with contents insurance.  Full details of this can be found by visiting www.endsleigh.co.uk/reviewcover

    Should you wish to make an insurance claim you will need to contact Endsleigh directly.

    To make an online application simply click in the online booking link on the email we will send to you. This will take you through the process. If you chose to pay in instalments you will need to send us details of a UK guarantor. Host Wembley won’t confirm your booking until all information is returned to us and the initial booking fee has been made.

    You can connect via Wi-Fi or a Cat 5 patch cable – if you don’t have one, you can buy one from the Reception for £5.

    You can connect to the internet via Wi-Fi throughout the hall with speeds up to 100Mb/s. Alternatively a Cat 5 patch cable can be used to connect to the internet with to get a guaranteed speed of 100Mb/s. These can be purchased from the Reception. A Pre-arrival page is available to help you to connect if you need it, as well as dedicated telephone support teams to help you if you have any problems.

    To contact ASK4 with pre-arrival queries or assistance when you move in, visit YOUR INTERNET website or call the support team on 0114 303 3232. Alternatively, text ‘help me’ to 07797 800 545 to receive a call back or email support@ask4.com.

    There are a number of additional services that we offer through 3rd parties.

    • HPS: Specialist student cleaning company who offer a variety of different cleaning services, including weekly servicing and end of tenancy cleans.
    • Pinglocker: Operate a ‘concierge’ service in London, including guest beds, dry cleaning, storage, removals and airport transfers.
    • Unikitout: Offer a variety of different kitchen and bedding packs for students, along with  stationary and cleaning products. Packs can be ordered so it’s ready for when you arrive onsite to check in. Quote HOST18 to receive a 10% discount.
    • BA Airport Transfers: Book in advance your airport transfers to our London sites.

    We have rooms available throughout the summer months for students and non-students. Please contact us to get further information and make a booking.

    Host Wembley do not take any deposits. The payment you make upon booking is a booking fee that is deducted from the full amount or first instalment of your rent. The initial payment of £300.00 is advance rent payment only.

    Provided you are a student in full time education you will be exempt from Council Tax. On arrival, all students are required to bring a valid student ID or a University acceptance letter which will be copied and placed with your file for council checks.

    A TV license is not required for use of the TV’s in Host communal areas, however, use of TV’s in private rooms do required a TV license and these are the responsibility of the tenants.

    All UK students can choose to pay in instalments as long as they can provide a UK guarantor. If you cannot provide a Guarantor you will need to pay the full year rent upon booking your accommodation. You can also contact UK Guarantor or Housing Hand who can act as a guarantor so you can pay in termly or monthly instalments but charge a fee for using their services.

    Our rents are inclusive of electricity consumption up to the value of £300 per room. Statements are issued monthly and should your share of the charges incurred by the flat exceed this allowance you will be required to make additional payments for the additional electricity consumed. No charge is made for water consumption. There is no gas at Host Wembley.

    To take out a tenancy with us you need to be eligible for council tax exemption. This applies to all full-time students and some part time students, if you are unsure your University or college should be able to advise you whether you are exempt.

    Our accommodation has two main door entrances to ensure that only residents have access to the site. Visitors will need to contact yourself to gain access. All visitors should be signed in at Reception before entering our premises, this is for reasons of safety, security and to ensure that in the event of an emergency, Management know who is on site. Visitors must be accompanied by residents at all times whilst on site.

    Yes. Dual occupancy is available when booking a Penthouse Studio only. However, an additional payment of £25.00 per week will be added to the weekly rent rate for this room type.

    To find out when we have viewings please contact the relevant Management Office. You can do this for Wembley by telephoning 0203 475 5952, clicking the “Book a viewing” button and submitting our online form, or you can call in if you are passing. An appointment will be made for you to view a standard flat and bedrooms, either in person, or via Skype.

    Smoking is not permitted in any area within Host Wembley; this includes bedrooms, stairways and external courtyard areas.

    Host Wembley cannot accept foreign currency or traveler’s cheques as payment. The safest and simplest way for international students to make a payment is by Credit/Debit card or bank transfer.

    Please note, Host Wembley does not work alongside Student finance as all our residents will be receiving funds on different dates of the year. However, payments will need to be made on the due dates mentioned on our website.

    Accommodation may be available throughout the summer period so it is possible for you to move in early provided you book in advance. However, we cannot guarantee this and you will have to get in touch with us closer to time for more information.

    When making your booking you can request to share with friends. We will not hold rooms for your friends, so it is up to you to make sure your friends apply at the same time as you so that we can try to place you in a flat together. Please also send us an email directly informing us of the group booking.

    Yes, it is possible for you to stay at Host Wembley throughout your studies. Bookings are taken on a first come first served basis so be sure to re-book as soon as possible.

    Occasional overnight guests are permitted provided your flat mates agree. All overnight guests must be signed in at Reception for safety, security and so that staff know who is on site in the event of an emergency. You must accompany your guests at all times whilst they are on site and you are responsible for their behavior. We allow one guest to stay over for 3 nights max per week. If your guest is looking to stay longer than 3 nights please contact reception for a writing authorization. However, this is not guaranteed as may not be able to allow this.

    You are responsible for ensuring that you leave your room and flat in the same condition that is was given to you. You will be asked to complete and return an inventory to record the condition of your room upon arrival. Marks, including those caused by blu-tac, white-tac or pins will require painting once you have left and you may be charged in line with our advertised schedule of charges.

    If you cancel your contract before the contract begins you will be subject to our cancellation terms and charges. Cancellations will only be accepted upon receipt of a completed cancellation form.

    If you wish to cancel your contract after the cancellation date you will need to find a student to take over your tenancy. Only then will Host Wembley will agree to release you from your contract. You will be required to pay an administration charge of £100. You must vacate your room and return the keys to the Management Office. You will be refunded any overpaid rent after you have moved out. This refund will be calculated based on the date the new tenant takes up occupation of the room not the date you move out. Should no replacement tenant be found for your room you will be liable for the rent for the duration of your Tenancy Agreement.

    No. Pets are not allowed at Host Wembley.